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Frequently Asked Questions
General
- Who is Cellworld?Top
- We specialize in import GSM mobile phone and mobile repair since 2004. click here for more information.
- Where is Cellworldco Located?Top
- We are located in Vancouver, between Joyce Street and Rupert Street right on Kingsway. click here for more information.
- Why buy from Cellworldco?Top
- We offer lowest price guarantee and price-match with all major competitors! We stand behind our products by offer warranty with all purchases. In order to so, we’ve establish our own repair facility locally in Vancouver.
- What is the hour of operation?Top
- Monday to Friday 11:00am to 7pm, Saturday 12pm to 6pm, Sunday close. click here for more information. We also offer same day delivery within Greater Vancouver Area, contact us for more information.
Order
- Is local pick up available?Top
- Yes, we have a retail location to serve you during business hours.
- How do I place order with Cellworldco.com:Top
- You can place your order online by create an account, or call us any time at (604) 430-3568 to arrange other payment method.
- Is it safe to purchase through Cellworldco:Top
- We guarantee your privacy and online shipping safety. All client information will remain confidential and for product delivery purpose only. All client information is secure by Verisign SSL certificate with standard encryption of 128 bits. Information is properly store on a server that’s not connect to internet, only Cellworldco.com team member have access to such server
Payment
- What are the payment method?Top
- We accept PayPal, Visa Card, Master Card, Certapay (Email Money Transfer), Certified Bank Draft and Money Order for online purchase. For local pick-up, we will accept debit card, Visa/Master card, or cash.
- Can I pay by western union or wire transfer?Top
- Sorry, we do not accept either payment method at the moment
- What currency do Cellworldco accept?Top
- We will only accept Canadian Dollar and US Dollar
- How do I know if my order is been submitted successfully?Top
- An email will be sent to you once the purchase is complete. Confirmation email will send to purchaser’s registered email.
Shipping and Handling
- What are the shipping options and how much?Top
- We offer one flat rate shipping via UPS express saver at fixed rate of $20 CAD within North America. Click here to find out how to receive free shipping.
- Does Cellworldco ship to P.O Box?Top
- Sorry, UPS doesn’t offer shipping to P.O. Box.
- Is there shipping insurance?Top
- Shipping insurance is optional, you will be ask while process “check out”
- What is the expected wait time?Top
-
Within Canada – 1 to 2 business days (excluding payment process time)
To USA – 3 to 5 business days (excluding payment process time) - Does Cellworldco ship internationally?Top
- No, we only ship within North American at the moment
Warranty and Return Policy
- What to do if the product is dead on arrival?Top
- Please file out a DOA under “Support Center”. Do not ship out your device until we return you with a RMA number.
- Does phone comes with warranty from cellworldco?Top
- Yes, there’s a standard 30 days warranty on all handheld purchase through cellworldco. Please file a warranty claim under Support Center.
- Is extended warranty available?Top
- Extended Warranty option is available during check-out. Price of warranty will depends on the value of the purchase.
- How do I process a warranty service or exchange?Top
- Please refer to “Support Center”, and follow the instruction to process a warranty or exchange.